Myshop Service Management System

Accessory Exchange / Replacement

Accessory replacement or exchange (charger, cable, connectors)

Battery & Charging Issues

Battery replacement, charging port repair, and power-related fixes

Camera / Audio / Sensor Repairs

Camera, microphone, speaker, and sensor-related service support

Diagnostics / Maintenance Mode

70-point hardware/software diagnostic and Maintenance Mode activation

In-Warranty Repair

Diagnostics and repair covered under Samsung manufacturer warranty

Out-of-Warranty Repair

Paid repair service with transparent pricing for screen, battery, and other issues

Screen Replacement

Cracked screen or foldable display replacement with genuine parts

Self-Repair Program Support

Guidance and genuine parts for customers who opt for self-repair

Walk-In / Mail-In / On-Site Options

Workflow selections & status tracking

Walk-In / Mail-In / On-Site Options

Workflow selections for drop-off, mail-in, or home visit repairs